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FAQs

FAQS

Questions

 


Payments

How do I use a coupon code?

Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.

Can I use multiple coupon codes in my order?

Unfortunately, only one coupon code may be used per order at this time.

What forms of payment do you accept?

Paypal, Amazon Pay, Apple Pay, Google Pay and all major credit cards.

I placed an order and never received a confirmation email?

If you do not receive an email from B Got Merch within a few hours of placing your order, be sure to check your personal Spam folder. Also be sure to check your phone as you may have entered your phone number rather than an email. Alternatively, the email address on file might be spelled incorrectly.

Please contact our support team if you are still having trouble and they should be able to help you find it with other information.

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, please try entering your information one more time to insure no mistakes were made. You will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase if it doesn’t work the second time.

I was given a refund but I don’t see it back in my account yet?

Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

 

Shipping

How long does shipping take?

Delivery times will vary based on your proximity to the city. Typical shipping windows are:

United States: 3-5 business days*

International shipping: 10-15 business days*

* This doesn’t include the normal 24-48 hours of warehouse processing time.

* Due to the high volume and the current Covid-19 pandemic, our current warehouse processing time is 1-10 business days, depending on the item you ordered

How can I track my order?

We will send you tracking number once order is fulfilled. 

My package is missing! What should I do!

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometime, mail carriers leave packages at nearby doors by mistake (oops!).

If your order has still not shown up please contact our support team so we can verify you used the correct address at checkout.

We also recommend contacting our local USPS and filing a claim with them!